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More generic advice. Install channel the latest version of Windows Media Player. Submit another online technical support form. Run msinfo32 and submit its report to TAC Tech Support. While the installation of the latest version of the Windows Media Player was a not a bad idea, there was no hint that it was offered as anything other than yet another "just try this." Since the first online technical support form had yielded no useful advice, it seemed channel pointless to submit another. Msinfo32 generated a channel 1.3 MB report that, once submitted to TAC, disappeared without comment or response. The next few posts from TAC technical support confirmed the suspicion that TAC really didn't know the specs of the Win98 system upon which Forever Worlds had been tested. However, a TAC technical support person took a copy of Forever Worlds home with her and found that it ran without a problem on her home system.
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