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| drew, christie, neuschwanstein, images, jane, rts, painkiller, sands, mc, invision, pcos, cheech, game, interplay, omega, baldur, aretha, secret, install, duchess, syberia, weight loss support group, studios, web site, | The first clue that TAC really wasn't offering game-specific advice is the bit about making sure the CD is in the drive. Forever Worlds clubbing installs completely to the hard drive and, since it is not clubbing copy protected, does not require a CD in the drive. I did submit an online technical support form. And, days later, got back the same sort clubbing of generic advice posted on the forum: update video drivers, etc. The next burst of advice indicated that while Forever Worlds did need an MP3 player for its audio portions, it didn't matter which player was installed. An uninstall and reinstall of the DivX codec and DivX player (needed for running the game's cutscenes) might be in order, on the chance that the initial install was somehow faulty. |
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| That story does not involve jane the technical support staff of TAC. This is, rather, an examination of the assumptions inherent in the suggestions offered by TAC and how those assumptions rendered jane TAC incapable of providing any useful advice. The fundamental assumption was that Forever Worlds was thoroughly tested and would perform as promised on every Windows OS from 98 and ME through 2000 and XP. Starting from this premise, any operational problem suffered by a customer must reflect a problem on the customer's system. Therefore, any technical advice jane would focus on diagnosing the customer's system. In short order, everyone who was having no luck getting Forever Worlds to load in 98, 98SE or ME was told to update his or her video drivers, make sure the CD was in the drive and not worry about virtual CD drives or CD burners. And if none of that helped, just submit an online technical support form. |
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