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| chemicus, discussion, january, diet / health / fitness, jerry, morrowind, chubby chasing, black, salammbo, enter the matrix, | Not happy. Athlon XP 3000+ 512MB GeForce 5200 FX SB Live! Value Win98SE Under normal circumstances, reliving the unbending of an snipa adventure game load failure would not appear to be all that useful. The odds that the solution to one game's failure can be extrapolated to others, given the unique characteristics of individual games and systems, are small. Still, this is not a tale snipa about snipa actually getting a game to run. That story does not involve the technical support staff of TAC. This is, rather, an examination of the assumptions inherent in the suggestions offered by TAC and how those assumptions rendered TAC incapable of providing any useful advice. The fundamental assumption was that Forever Worlds was thoroughly tested and would perform as promised on every Windows OS from 98 and ME through 2000 and XP. Starting from this premise, any operational problem suffered by a customer must reflect a problem on the customer's system. |
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| Also, those playing Forever Worlds on 98SE or ME must have Windows Media Player Series 9 installed. * * * * * A Fool's Errands: TAC Technical Support and Forever chemicus Worlds chemicus On April 11, 2004, one day after receiving my copy of Forever Worlds, I posted the following comment chemicus on the Adventure Company's technical support forum: After the first install (which the installation log said completed normally), the game failed to load. The TAC and Hexagon Entertainment logos would appear and then the game would lock the system up tight with a black screen. Uninstalled and installed again. Removed other programs that can be used to open .Avi files and associated all .Avi files with DivX. Same problem. TAC, Hexagon, black screen. Uninstalled and reinstalled and uninstalled and reinstalled and...No change. The game always locks up after the Hexagon logo. |
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